Privacy Policy

FindToni Consulting ("FindToni", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and protect information when you interact with our websites, products, or services (collectively, the "Services").

FindToni provides AI consulting and related services to clients around the world.

Information We Collect and How We Use It

We may collect information that you voluntarily provide when you interact with the Services, such as when you contact us, create an account, or otherwise communicate with us. This may include your name, email address, business name, and similar contact details.

We may also automatically collect limited technical or usage information when you use the Services, such as browser type, device or operating system details, IP address, and general usage data.

Data Collected Through AI-Powered Services

Where you subscribe to any of our AI-powered services, additional categories of data may be collected or processed depending on the nature of the service. This may include call recordings, voicemails, SMS and chat transcripts, business documents, knowledge base content, brand materials, and any other data you provide to configure or operate the service on your behalf.

Where applicable law requires call recording disclosures to be made to third parties (such as callers or contacts), you are responsible for ensuring those disclosures are in place for your jurisdiction.

Where you connect third-party tools such as a CRM, contact records and interaction data may be synced as part of the service.

Data processed through AI-powered services may be transmitted to third-party AI providers in accordance with their respective privacy policies. We do not use your business or customer data to train third-party AI models.

Information we collect may be used for purposes such as:

• Providing, operating, and maintaining the Services
• Building and configuring AI-powered services on your behalf
• Responding to inquiries and communications
• Improving features and functionality
• Complying with applicable legal obligations

Legal Basis for Processing (EU & UK)

If you are located in the EU or UK, we are required to identify a lawful basis for processing your personal data under the GDPR and UK GDPR. We rely on the following bases:

• Contract performance: Processing your account information and service data is necessary to deliver the Services you have engaged us to provide.
• Legitimate interests: We process limited usage and technical data to improve the reliability and performance of the Services, where this does not override your privacy rights.
• Legal obligation: We may process or retain data where required to comply with applicable laws or respond to valid legal requests.
• Consent: Where we rely on your consent (such as for non-essential cookies or marketing communications), you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

Cookies and Tracking

Our website uses cookies and similar tracking technologies for analytics purposes only. These help us understand how visitors interact with our website (such as pages visited and time spent), and are used solely to improve the website experience. We do not use tracking technologies for advertising, profiling, or cross-site tracking.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Disabling analytics cookies will not affect your ability to use the website.

Sharing and Disclosure

We do not sell your personal information. We may share information with third-party service providers who perform services on our behalf — such as cloud hosting, AI platforms, CRM tools, or technical support — and only to the extent necessary for them to perform those services. We may also disclose information if required by law or in response to valid legal requests.

Where services are operated on our managed platform, relevant data may be shared with underlying third-party providers solely to deliver the service. Those providers are bound by their own data processing agreements and privacy policies.

International Data Transfers

FindToni operates globally. We and our service providers, including third-party AI platforms, may process information in countries other than the country where you are located. Those countries may have different data protection laws from your jurisdiction.

Where such transfers occur, we rely on the transfer mechanisms put in place by our third-party providers. Major AI providers we work with (including Anthropic, OpenAI, and Google) maintain Standard Contractual Clauses (SCCs) approved by the European Commission and the UK ICO to lawfully transfer data from the EU and UK to the United States. We select providers who maintain appropriate safeguards and we do not transfer data to countries or providers without adequate protections in place.

Data Retention

We retain information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, or as required or permitted by law. Data collected through AI-powered services is typically retained for the duration of your active subscription unless you request earlier deletion. Upon termination, we will delete or return your data in accordance with your service agreement.

Security

We take reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights under applicable data protection law. We honour these rights regardless of where you are based. Relevant frameworks include:

• United States: Depending on your state, you may have rights under applicable state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) and similar legislation in other states. These may include the right to know what personal information we collect, the right to delete it, the right to opt out of its sale (we do not sell personal information), and the right to non-discrimination for exercising your rights.
• United Kingdom (UK GDPR): If you are located in the UK, the UK GDPR and Data Protection Act 2018 apply. You have equivalent rights to those under the EU GDPR and may lodge a complaint with the Information Commissioner's Office (ICO).
• European Union (GDPR): If you are located in the EU, you have rights under the General Data Protection Regulation including the right to access, rectification, erasure, restriction of processing, data portability, and the right to object. You also have the right to lodge a complaint with your local supervisory authority.

To exercise any of these rights, please contact us using the details below. We will respond within the timeframe required by your applicable law.

You may choose not to provide certain information, though doing so may limit your ability to use some features of the Services.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the "Last updated" date at the top of this page. Continued use of the Services after any changes indicates acceptance of the updated policy.

Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

FindToni Consulting
Email: legal@findtoni.com